Do you have a physical store I can try / view the items?

No we do not at the moment. We currently hold our products at our warehouse. Our products are checked for defect before posting, you can be assured that.  

How will my items be packed when it's delivered to me?

All our items comes in their original plastic packaging. For postage parcels, all items are packed as mentioned above & then into an opaque envelope with only the address stated and our special "SS" sticker

What are the payment options available?

  • VISA, Master, AMEX, JCB via PayPal

How long will it take for my order to reach me?

Please allow 1 business day for order processing and the following additional time frame for shipping:

  1. Singpost Registered Mail • 2 - 3 working day
Please note that delays are foreseen during the festive season so please kindly place your order early to avoid any inconvenience.

 

What are your modes of refund?

Refunds will be made as per your mode of payment. Eg: If you made payment using your credit card via Paypal, refund will be made via Paypal to your credit card.

You will receive an email notification from Paypal upon completion of refund.

What is your return / exchange policy?

We take great pride in our reputation for quality and excellent value.

Returns may only be acceptable based on manufacturer's defects. If you have a defect in material or quality, you must notify us at admin (at) thesilksecrets (dot) com within 3 days upon receipt of goods inclusive of the day of delivery.

All exchange / return items must be new, clean, unworn (except for fitting), with no traces of perfume or any smell, and with all labels attached. All items must be returned in original plastic packaging. No refund/exchange will be allow if the item has been worn or damaged.

For the courtesy of our customers, please try on all products over your intimate garments. We reserve the right to refuse exchange or return of products when it is apparent that the above has not been adhered.